Terms & Conditions


Quotes are valid for 14 days.
We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment and approval of these terms + conditions.
It is your responsibility to review all event details, including the date, wedding venue, and quantities of items to be delivered.

2.    Booking Confirmation

A booking is confirmed upon electronic signature of these terms + conditions as well as receipt of an initial non-refundable 25% payment.
This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date.
This payment will be deducted from the total owing.
Signing this agreement confirms you have proofread and approved all the details of your event.
Changes to the quote can be made under the conditions outlined in the “Changes to Quote” section.


3.    Payment Terms

The balance owing on your order is due 30 days prior to your wedding date.

We cannot deliver any items or event designs without final confirmation of payment receipt.
Payments can be made by Direct Deposit.

4.    Changes to Quotes

Upon accepting this quote, you are agreeing to the items and to the total value listed.
Should you wish to make changes to the items in this quote, we require a minimum of 30 days notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed upon estimate.
Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.
All changes must be made in writing to hello@ellieagnes.com

5.   Rescheduled Events

The client must advise of any change to the event delivery venue or event date in writing to hello@ellieagnes.com
We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.
If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% payment made remains non-refundable.
If we are available on your new event date, or able to accommodate your delivery address change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary)

6.    Event Cancellation

If the client decides to cancel this agreement, it must be done in writing to hello@ellieagnes.com at least 30 days before the event.

Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.

If you cancel your event and provide more than 30 days notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 30% payment will be refunded.
We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 30% payment).

7.     Price Variations

We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).
We will make every effort to honour the original agreed price, however the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.
Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.

8.     Product Substitution & Availability

All flowers and foliages are subject to seasonal quality and availability.
Unfortunately we cannot guarantee availability, exact colours or shades of specific product. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability.
Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our supplied design inspiration (linked at the top of your quote).
Refunds will not be given for minor changes in flower type or appearance.

We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.

9.     Delivery & Pick up

Upon delivery or pick up the client assumes all responsibility and care for your flowers and designs.

10.     Photographs & Videos

We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.
Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.
Any photos provided to us by your photographer will only be used by us for promotion and marketing of our business. Photographer’s credits will only be displayed if requested.
We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.

11.     Privacy

We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy.
We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

12.     Extreme Weather Conditions

In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations.
We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.
Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as result of weather.

13.     Impact of COVID-19

We take public health seriously and adhere to all current health and safety requirements.
Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.
Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.

14.     Force Majeure

In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.
In the instance the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:
○  The initial 25% payment; and
○  An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.